Terms and Conditions — SpinEmpire Casino Canada

1. Eligibility

To register and use SpinEmpire you must:

• Be at least 18 years of age
• Reside in a jurisdiction where online gambling is not prohibited under applicable law
• Not be registered on any self-exclusion list or problem gambling exclusion registry that covers this platform
• Not have had a SpinEmpire account previously suspended or closed for terms violations

You are responsible for ensuring that online gambling is permitted in your jurisdiction before opening an account. SpinEmpire accepts no liability for accounts opened in jurisdictions where such activity is restricted.

2. Account Registration

One account per person is permitted. Creating more than one account — under any name variation, email address, payment method, or device — is a violation of these terms and results in suspension of all associated accounts. Bonuses and bonus-derived winnings on all accounts are forfeited.

The information you provide at registration — full legal name, date of birth, residential address, email address — must be accurate and current. Any incorrect information that causes a KYC verification failure is your responsibility to correct.

Account currency is selected once, at registration, and cannot be changed. Canadian players should select Canadian dollars (CAD). All deposits, bonuses, wagering requirements, and withdrawals will be denominated in CAD.

3. Identity Verification (KYC)

SpinEmpire verifies your identity before releasing any withdrawal. Verification requires:

• Government-issued photo ID (passport, driver's licence, or national identity card): must be unexpired, clearly show your full legal name, date of birth, and photograph, and be photographed in full with no portion obscured
• Proof of residential address: utility bill, bank statement, or official government document dated within the last 90 days, showing your name and the address on file with your SpinEmpire account
• Payment method verification: may be required for specific deposit methods, particularly for the first withdrawal request

Document submissions are reviewed within 24 hours in most cases. Common rejection reasons: expired document, blurred or partially obscured image, address on the proof document does not match the registration address. Correct all mismatches before resubmitting.

KYC applies equally to all players regardless of the withdrawal amount. There is no threshold below which verification is not required.

4. Deposits

Minimum deposit is CA$20 unless stated otherwise for a specific promotion. Maximum deposit limits may apply per transaction or per period depending on payment method and account status.

Deposits are credited to your SpinEmpire account in Canadian dollars. Deposits made in other currencies are converted at the rate in effect at the time the transaction is processed. For cryptocurrency deposits, conversion to CAD occurs at the exchange rate at the time the blockchain transaction is confirmed on the platform.

SpinEmpire does not guarantee that all payment methods are available in all regions. Available methods are shown in the live cashier at time of deposit.

Deposits that cannot be credited due to an error or technical issue will be returned to the originating payment method. Contact support with the transaction reference number if a deposit does not appear after the expected processing time.

5. Withdrawals

Withdrawal requests are reviewed within 24 hours. After approval, processing times depend on the payment method selected.

Conditions required before a withdrawal can be processed:

• Identity verification (KYC) must be complete and approved
• No active bonus with remaining wagering requirements may be on the account
• The requested amount must be available in your real-money balance

Withdrawal of bonus credit is not permitted. Only real-money balance — including cleared bonus winnings transferred to real-money status after meeting wagering requirements — is eligible for withdrawal.

Return-to-source policy: SpinEmpire may require that the first withdrawal be returned to the same payment method used for the qualifying deposit.

SpinEmpire does not charge a withdrawal processing fee. Fees applied by your bank or payment provider are outside SpinEmpire's control.

Withdrawal limits: per-transaction and period limits may apply depending on your account tier. Check the cashier for current limits applicable to your account.

6. Bonus Terms

All bonus offers at SpinEmpire are subject to the specific terms published with each offer. Where this section conflicts with an individual offer's terms, the individual offer's terms take precedence.

6.1 Welcome Package — Canada

The four-stage welcome package is available to new players on their first four qualifying deposits. Each stage must be claimed in sequence. Stages cannot be re-triggered after their activation window expires.

• Wagering requirement: ×35 on bonus credit
• Free spin wagering: ×35 on winnings; maximum release CA$35 per free spin pack
• Maximum bonus release per stage: 3× the bonus amount received
• Minimum deposit per stage: CA$20
• Activation window: 7 days from qualifying deposit
• Maximum bet during active bonus: CA$5 per spin or per round, across all game types

6.2 Wagering Contribution

Most slots contribute 100% toward bonus wagering requirements. Live casino, RNG table games, and other game types may contribute at a reduced percentage or zero. The specific contribution rates for each game type are listed in the active bonus terms accessible from your account.

6.3 Bonus Forfeit

You may forfeit any active bonus at any time through your account settings. Forfeiting permanently removes the bonus credit and any winnings generated from bonus play. Your deposited real-money balance is unaffected and becomes immediately available for withdrawal after forfeiting.

6.4 Expiry

Bonus credit that is not wagered before its expiry date is automatically removed. Free spins that are not used before their expiry timer expires are forfeited. Expiry dates and timers are displayed in the active bonuses section of your account.

6.5 Bonus Abuse

SpinEmpire reserves the right to cancel bonuses and withhold associated winnings if bonus abuse is identified. Abuse includes but is not limited to: low-risk wagering strategies designed to exploit bonus terms (such as placing opposing bets on the same game to minimize risk while meeting wagering requirements), arbitrage across multiple accounts, and any wagering patterns that deviate from normal recreational gameplay with the intent of meeting wagering requirements without genuine risk.

7. Responsible Gaming

SpinEmpire provides the following tools in your account settings to help you manage your play:

• Deposit limits: daily, weekly, or monthly caps on total deposits. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory cooling-off period before the higher amount activates.
• Loss limits: caps on net losses over a defined period. When losses reach the threshold, further play is restricted until the period resets.
• Session time reminders: notifications at chosen intervals during play. These do not interrupt the session — they provide awareness of elapsed time.
• Cooling-off period: temporary account suspension for a duration you set at activation. The suspension cannot be shortened after it begins. The account is fully restored when the period ends.
• Permanent self-exclusion: irreversible account closure. Real-money balance is returned via your verified withdrawal method after a compliance review. Bonus credit and bonus-derived winnings are forfeited. Permanent self-exclusion cannot be reversed.

SpinEmpire operates under Curacao gaming license OGL/2024/589/0556. If you wish to escalate a complaint or dispute relating to responsible gaming compliance, contact the Curacao Gaming Control Board as the licensing authority.

Support organizations for Canadian players

8. Account Suspension and Closure

SpinEmpire reserves the right to suspend or permanently close an account, withhold funds pending review, or void bonuses and associated winnings in the following circumstances:

• Providing false or misleading information at registration or during KYC verification
• Operating more than one account
• Participating in collusion, cheating, fraud, or any activity intended to manipulate game outcomes
• Bonus abuse as defined in Section 6.5
• Chargebacks or payment disputes filed against SpinEmpire
• Any activity that violates applicable law in the player's jurisdiction

Where funds are withheld pending investigation, SpinEmpire will communicate the reason for the hold and the expected resolution timeline to the account holder.

9. Game Fairness and Technical Errors

All games on the SpinEmpire platform use certified Random Number Generator systems audited by independent testing laboratories. Published RTP values are accurate at the time of publication and are accessible in the game information panel.

Crash games (Aviator, Mines, Plinko) use provably fair algorithms. The verification tool for each round's outcome is accessible within the game interface.

In the event of a technical error — network interruption, server failure, or software malfunction — that affects a game round in progress, SpinEmpire will use available data to determine the correct outcome. Where a clear outcome cannot be determined, bets placed in the affected round will be returned to the player's account. SpinEmpire is not liable for losses resulting from technical failures outside its reasonable control.

Jackpot wins and unusually large wins are subject to verification before payment is authorized. SpinEmpire reserves the right to request additional identity documentation before releasing significant withdrawals.

10. Privacy and Data

SpinEmpire collects personal data necessary for account operation, identity verification, regulatory compliance, and payment processing. This includes: name, date of birth, address, email address, payment details, and transaction history.

Data is stored with SSL encryption applied to all transfers between your device and the platform. SpinEmpire does not sell personal data to third parties for marketing purposes.

You have the right to request a copy of your personal data held by SpinEmpire, to request correction of inaccurate data, and to request account closure with data deletion subject to regulatory retention requirements. Contact support to exercise these rights.

11. Intellectual Property

All content on the SpinEmpire platform — software, game titles, graphics, brand assets, text, and structural design — is the property of GBL Solutions N.V. or its licensed providers. No part of the platform may be reproduced, distributed, or used for commercial purposes without express written authorization.

Game content is licensed from third-party studios. Copyright for individual game titles belongs to their respective developers.

12. Limitation of Liability

SpinEmpire provides the platform on an as-is basis. To the fullest extent permitted by applicable law, SpinEmpire is not liable for:

• Loss of funds resulting from player error, including incorrect wallet addresses entered for cryptocurrency transactions
• Losses resulting from unauthorized access to an account where the player has shared their login credentials
• Delays in payment processing caused by bank or payment provider operations outside SpinEmpire's control
• Failure to read or understand these terms before registering or claiming a bonus

Maximum liability to any player in any calendar month is limited to the player's net deposits in that month.

13. Changes to Terms

SpinEmpire may update these terms at any time. Material changes will be notified to registered players via email to the address on file and/or a notice on the platform. Continued use of the platform after notification of changes constitutes acceptance of the updated terms. If you do not accept the changes, close your account before the effective date.

14. Governing Law and Disputes

These terms are governed by the laws of Curacao. Disputes arising from these terms or from your use of the platform should first be directed to SpinEmpire support for resolution. If support cannot resolve the dispute to your satisfaction, you may escalate to the Curacao Gaming Control Board as the licensing authority for the platform.

Ontario residents may additionally escalate to the Alcohol and Gaming Commission of Ontario (AGCO) where SpinEmpire holds provincial authorization.

15. Contact

For account questions, payment issues, or bonus queries: 24/7 live chat available from within your account. Email support is available for non-urgent requests.

For formal complaints: submit in writing via email to the registered support address. SpinEmpire will acknowledge receipt within 48 hours and provide a resolution within 14 days.

GBL Solutions N.V. — Curacao gaming license OGL/2024/589/0556.