SpinEmpire Casino Terms and Conditions
Last updated: October 2026
A short guide to the rules behind a SpinEmpire Casino account in Canada. The binding texts are our full English Terms and Conditions, with the Bonus Terms, published at the casino; where this summary differs, they prevail.
Age and the right to play
You must be at least 19 to play from most provinces; Quebec, Manitoba and Alberta admit players from 18. Our own floor is 18 and never overrides a higher provincial age. An account opened by a minor is closed, and its deposits and winnings are forfeited.
Registering with us also confirms that:
- you understand that money staked can be lost;
- no gambling ban applies to you, and no account you held before was closed over fraud, conspiracy or rule breaches;
- your home jurisdiction allows online casino play, and you can legally sign contracts.
Residents of a number of countries cannot register.
Your login and account security
Your login details belong to you alone.
- Private credentials. Account access may not be shared, sold or bought. Whatever happens after someone logs in with your username and password counts as your own activity.
- Two-factor authentication. Switch on 2FA (My Account, Profile section) to add an extra layer of protection on top of your password.
- One account per person. Any extra profile, whether opened for a relative or tied to another email, IP address, home address or device, counts as a duplicate. It may be shut down unannounced, its free spins, bonuses and winnings cancelled and its deposits confiscated.
- Real details. Keep name, birth date, address, phone and email accurate; support updates them.
- No masked connections. Hiding or altering your device's IP address, for instance through a VPN, can lead us to void winnings, forfeit the balance, cancel bets and suspend or deactivate the account.
Bots, AI-assisted play, other automated tools and collusion between players are banned. We may also suspend access when the same payment details appear on a second account, and balances never move between player accounts.
Bonus rules
Every bonus is optional: decline any offer you like, or cancel a running bonus before the wagering is finished.
Welcome package terms
- Timing: 7 days to activate after crediting, then 7 more days to complete wagering.
- Wagering requirement: x45 of the bonus amount, cash bonuses and free spin bonuses alike.
- Cash-out of cash bonus winnings: capped at 4x the deposit.
- Highest stake with bonus funds in play: CA$7 per bet; bonus buy features and doubled bets count too.
Other offers state their own rules on the promotion page or in our email. When they are silent, activation must happen within 48 hours and wagering within 5 days.
How bets count
Bets draw on your cash balance first, then on bonus funds. Slots count in full (100%), roulette outside the live section 5%, approved instant games 10%, everything else nothing (0%). Jackpots, table games and live dealer titles are closed during an active bonus, and the Bonus Terms name more excluded slots and instant games.
- Only one bonus runs at any moment; deposit bonuses never combine.
- Offers are claimable once per person, family, device, address, email, IP, phone number or payment account.
- No bonus is added while a payout request is pending, and cashing out mid-wagering wipes out the bonus and what it won.
- Topping up during free spins, storing up in-game value from bonus funds, parking table bets or saving rounds for after the wagering count as abuse and can cost you the bonus with its winnings, future promotions or the account.
Deposits
- Pay only with cards and accounts registered to you; third-party payments and cash are refused.
- Deposited money must be yours and lawfully obtained. We can reject a deposit while your identity, age, place of residence and ability to pay remain unproven.
- To prevent money laundering, funds deposited and never wagered cannot be cashed out, and suspicious transactions may be reported to the authorities.
Canadian accounts run in CAD. Our cashier works with Interac, MiFinity, Zimpler, cards, crypto and bank transfer, with minimum and maximum amounts set per method. Basic bank charges can be deducted from the balance.
Refund claims are reviewed only if raised within 24 hours of the payment, or 30 days when you report that someone else used your account, and never after the deposit has been played.
Withdrawals and payout limits
Minimums follow the payment method; maximums follow your loyalty rank.
| Method | Minimum payout (CA$) |
|---|---|
| Bank transfer | 15 |
| Crypto | 80 |
| Other methods | 30 |
| Rank | Per request (CA$) | Per day (CA$) | Per month (CA$) |
|---|---|---|---|
| 1 to 29 | 750 | 750 | 15,000 |
| 30 to 49 | 1,000 | 1,000 | 15,000 |
| 50 to 75 | 1,500 | 1,500 | 22,500 |
| 76 to 100 | Set individually | Set individually | Set individually |
Until we have verified your identity, age and residence, a single 24-hour period can see at most €2,000 paid out, and payouts since sign-up are capped at €2,300 overall.
Payouts are sent to the same method used for depositing. If that method cannot accept a payout, we select an alternative, and your first withdrawal may be sent by bank transfer as part of the KYC checks. Our finance department processes requests after verification, Monday to Friday in GMT+3 office hours (9:00 to 18:00). Up to three requests can wait in the queue together.
The 3x turnover rule
If you withdraw while real-money stakes are still under three times the deposit, we may deduct a commission (10% at most) or refuse the payout and ask you to complete the wagering first. A withdrawal processing fee may also be charged.
Verification (KYC)
Verification starts once you ask for a withdrawal; the Risk Department may also request it at any point, including a selfie with your passport or driver's licence or a video call at an agreed time. Not passing that call can mean losing both the winnings and the account.
| Check | Accepted documents |
|---|---|
| Identity | Colour photo of a passport, national ID, driver's licence or residence permit |
| Address | A tax invoice, utility bill, government residence certificate or bank/card statement, no older than 3 months, with your name and complete address including postcode. Screenshots, edited files, receipts, insurance statements, mobile phone and medical bills are not accepted. |
| Card | Front and back photos, all four corners shown, middle digits and CVV covered |
| Bank account | Statement or online banking screen with your name plus account, transit and institution numbers; for Gigadat a void cheque also works |
| E-wallet | Profile page screenshot that shows your name plus the wallet number or email |
Upload documents in your account or send them to [email protected] within 30 calendar days, counted from the payout request or from our request; otherwise winnings are confiscated and the account is permanently closed. A review may take up to 72 hours after a complete, compliant set arrives, and longer if extra checks are needed. The KYC team keeps the finance department's hours.
Safer play tools
Gambling can become addictive. These tools help you stay in control:
- Reality Check. In My Account, Settings, put 60, 90 or 180 minutes on the timer; when time is up, an on-screen notice shows your session length.
- Take a Break. In the same menu, choose a pause. Lengths on offer: one day, three days, one week. Deposits, withdrawals and gameplay stay disabled throughout, pending withdrawal requests are cancelled back to your balance, and the pause cannot be shortened. Emails confirm the start and the automatic unlock.
- Self-exclusion. For an open-ended break, write to [email protected] asking us to deactivate the account indefinitely.
For help lines across Canada, see our responsible gaming page. We can restrict access on our own initiative when gambling seems to be damaging someone's life. Closing an account over gambling problems means never registering with us again, and it also bars you from the partner sites that appear in our licence.
Closing or suspending an account
Closing it yourself
Closure needs a zero balance and no withdrawal in progress, so cash out first. Then send the request from your account's registered email to [email protected], at least 24 hours in advance. We reply and confirm when it becomes effective, and the account stays your responsibility until then. Sometimes a closed account can be reopened on request, though earlier bonuses and entitlements do not carry over.
When we act
During a suspension we freeze deposits, withdrawals, gameplay and new bonuses, and the review ends with reactivation or closure. We can also terminate an account at any time by written notice, refunding the balance on request. The balance is forfeited if termination results from fraud, collusion, cheating, money laundering or a rule breach that harmed us or a third party.
Accounts with no activity
Once an account turns dormant, after six consecutive months with no real-money betting, any bonus or promotional balance on it is cancelled. A 10 EUR monthly fee (or the equivalent in your currency) may then be taken at midnight UTC as each month begins, until you resume real-money play or the balance hits zero.
Twelve dormant months make the account inactive; if our attempts to reach you go unanswered, it may be deleted, with any positive balance voided. If money remains on an account that was blocked or deleted, contact support about a possible withdrawal.
Complaints and game results
Raise problems with support via live chat or email and explain what went wrong. Disputes that customer support cannot resolve can be sent to [email protected]; we make reasonable efforts to settle them straight away or get back to you as soon as possible.
A random number generator sets every result, and where the game server's record differs from your screen, the server's version stands. Money credited by mistake must be reported and paid back. Our emails count as delivered once sent to your registered email address.
The company, the law and updates
We are licensed by the Curaçao Gaming Authority, licence OGL/2024/589/0556, operated by GBL Solutions N.V.
GBL Solutions N.V. is registered in Curaçao as company 155090 at Seru Loraweg 17 and works with a payment agent in Cyprus. We hold player money apart from company funds in a dedicated bank account and handle personal data under privacy law; as SpinEmpire is not a financial institution, no interest applies to balances. Curaçao law governs this agreement, and Curaçao courts have non-exclusive jurisdiction.
These terms, the Bonus Terms, our games and our services may change whenever needed; rounds and bets already running stay as they were. Games and promotions also carry their own rules. Personal data and cookies are covered by our privacy policy.