SpinEmpire Casino Privacy Policy
How GBL Solutions N.V., data controller for SpinEmpire Casino, treats the information tied to your account, session logs included.
Last updated: October 2026
Data controller and contact details
We are licensed by the Curaçao Gaming Authority, licence OGL/2024/589/0556, operated by GBL Solutions N.V.
Our operator holds Curaçao company number 155090, has its registered address at Seru Loraweg 17 and supplies every gambling service on the site. Ramtinar Techconsult Limited, a subsidiary based in Cyprus, acts as its payment agent (HE 412602; Kasou 18, Office 41, 1086 Nicosia).
If you disagree with this policy or would rather withhold required data, please do not use the site: registering means accepting it as an agreement with our company. Gambling rules oblige us to process personal data so you can play and use optional services.
How to reach us
- Email: [email protected]
- Other routes: any contact option shown on the site
- Subject: "Privacy Request" or "Information Request"
- Handling: the responsible department, within legal time limits
What we collect and from where
| Source | Data |
|---|---|
| Account creation | Username, first and last name, birth date, gender, email, phone number, country and postcode, plus the sign-up IP address and location |
| Later contact | Details you send afterwards via the site or email, chats, support requests, survey and feedback replies |
| Identity checks (KYC) | Passport, driving licence or ID card numbers, address proof, Bank ID, statements, source of funds or wealth, and your social security number if one applies; used for age, identity, AML and licence checks |
| Payments | IBAN, Bank ID and payment system data for deposits and withdrawals, also used in KYC and AML checks |
| Automatic | IP address, device IDs, browser and OS version, approximate location; logs of visits, searches, ad clicks, social shares and session times |
| Third parties | Public and government registers, the web and social media; commercial databases, financial and credit institutions, anti-fraud agencies, online sellers, public authorities; data you made public, for example on a Facebook or Google account you linked |
Nothing is collected without your knowledge, though some data is logged automatically while you use our services. Message copies, emails included, may be kept for accurate records. Outside sources help us run the service, meet legal duties, verify details and investigate suspected fraud or money laundering.
Signing in and keeping the account safe
- Session data. We may log each session's date, time and length, with the IP address, device IDs, browser and OS version.
- Login cookies. Required cookies give access to your personal account, and cookies keep you logged in across the site, games included.
- Confidentiality. Except for disclosures our Terms or this policy provide for, what we hold about your account remains confidential and securely stored, and all reasonable precautions are taken to protect it.
- Corrections. Ask support to fix any wrong or outdated detail.
- Two-factor authentication. We recommend it: in My Account, open Profile and follow the setup steps.
Cookies and tracking tools
Cookies, small text files saved to your computer or phone as you browse, work with similar tracking tools to record your browser, referring page and IP address on each visit. Platform suppliers and partners may help and add demographic and interest data; we identify you personally from it only with your prior consent.
| Type | Role |
|---|---|
| Required | Site access and core features, for instance your personal account |
| Functional | Analysis of how people use the site and their choices (session key, language, region), to optimise it |
| Advertising | Placed by partners to track visits and gauge our marketing; affiliates receive no name, email or similar data from us beyond what these cookies collect; data may be linked with other providers' information under their policies |
| Third-party providers | Set by outside companies for the services they supply us, such as navigation, activity tracking, site performance and ad effectiveness |
Managing cookies
Your browser settings can block cookies, fully or selectively, and remove ones already stored. We advise keeping them, as blocking can restrict access to the site.
Why we process data and the legal grounds
| Area | Purposes |
|---|---|
| Account and play | Processing bets and transactions, by card or online payment systems; the games and services you pick; support, including account setup and management |
| Checks and compliance | Identity verification; monitoring transactions for money laundering, fraud, wilful delays and any illegal or abnormal gambling; legal duties, AML and counter-terrorist financing rules included |
| Marketing and research | Promotions and advertising, some from business partners, associates and affiliates; market and customer research (surveys are optional); statistics on aggregated data |
Legal grounds
Personal data is processed only on a lawful basis: your consent, the contract we have with you, legal obligations, a legitimate interest of ours or a third party, legal claims to establish, exercise or defend, or another basis applicable law offers. Our framework includes the GDPR, the National Ordinance on Games of Chance (LOK) and associated legislation.
Promotions by email and phone
Ads for our products, services and promotions, and for those of business partners and software providers, may reach you by email or phone; to stop them, contact [email protected]. Winners who accept a contest prize may see their name or nickname used in advertising without further compensation, where the law allows.
Who may receive your data
We don't sell your personal data or rent it out to third parties. Disclosure outside the company is limited to these cases:
- Legal demands: a law, court order, warrant or other legal requirement.
- Supervisory or law enforcement agencies: where we find it necessary to protect legitimate interests of the company, its customers or third parties.
- Licensing and official bodies: for legal and regulatory duties, including towards regulators in other jurisdictions.
- Protection: to defend the company, you or others, investigate fraud or reply to a government request.
- Payment system operators: when completing a payment requires a data exchange, under their own privacy policies.
- Service providers: hosting and site management, marketing, analytics, modernisation, email newsletters, game content and processing of online transactions, under contracts that bind them to protect your data.
- Marketing service providers: when they need the data for their work.
- Others: only with your prior consent.
Linked third-party sites fall outside this policy, and share or like buttons follow the privacy policies of platforms such as Facebook. If the company merges or is fully or partly acquired, player data would very likely transfer with it; we email players before such a transfer.
Personal data may be processed outside the EU/EEA; transfers to our affiliates or third parties need prior safeguards: a European Commission adequacy decision, Commission-approved Standard Contractual Clauses, or another legally recognised safeguard.
How long records stay on file
Either of us can close the account following our Terms and Conditions. Closure does not end storage:
| Stage | What happens to your data |
|---|---|
| Account open | Your data is kept for as long as the account exists |
| After closure | Kept on record as the law requires; used only when competent authorities ask for assistance in financial, tax, fraud, money laundering or other criminal investigations |
| Erasure requests | Not processed until at least five years have passed since your last transaction or the account closure, a minimum set by AML rules for licensed gaming |
Requests about your data
Rights you may have under applicable law
- Access to the personal data we hold
- Erasure, or restricted use
- Objection to certain processing, including direct marketing
- Withdrawal of consent where processing relies on it
- A complaint to a competent supervisory authority
Where limits apply
If the law permits, we may take longer to reply or turn down unfounded, excessive or repeated requests. Rights also give way when processing is needed for AML, licensing, legal or regulatory reasons, fraud prevention, security, disputes, responsible gaming or legal claims.
Send requests to [email protected] with "Privacy Request" in the subject line.
Minimum age
Accounts at SpinEmpire Casino are for adults only. Our Terms require you to be at least 18 and of legal gambling age where you live; in Canada that means 19+ in most provinces and 18+ in Alberta, Quebec and Manitoba. A minor found on the site is denied access, and any money they deposited or won is forfeited. Our responsible gaming page covers play-control tools.
When this policy changes
The "Last updated" line at the top shows which version applies. We may change this policy periodically; using the site after a new version is posted counts as acceptance.